Privacy Policy

1. Who we are

ArtCraft Lessons Ltd is the controller of personal data collected through this website. Our registered contact details for privacy enquiries are shown below. If you contact us by phone or email, we will handle your information in line with this policy and applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

2. Personal data we collect

We collect only the information needed to operate the website and respond to requests. Depending on how you use the site, we may collect: your name, email address, optional phone number, message content, and your cookie preference. We may also collect limited technical information such as device type, browser type, and approximate location derived from IP address, primarily for security and performance.

If you voluntarily include artwork links or attachments in a message, we treat that content as information you chose to share for feedback purposes. We do not request sensitive personal data. Please do not submit special category data (for example health information) through our forms.

3. How we use your data

We use your personal data to: respond to enquiries, provide class information, arrange trial lessons, offer placement recommendations, and improve the clarity of our website. If you request a resource such as a supply checklist, we use your email address to send the requested information. We do not sell personal data and we do not use your message content to target advertising.

We may use cookie preference information to remember whether you accepted or rejected optional cookies. Essential cookies are used only to ensure core site functionality, such as basic preference storage. Optional analytics, when enabled, are used to understand which pages are useful and to improve content structure.

4. Lawful bases for processing

We process personal data on one or more of the following bases: consent (for optional cookies and where you ask us to contact you), legitimate interests (for site security, preventing abuse, and improving user experience), and steps prior to entering a contract (when you request a trial lesson or information that may lead to booking a course). Where required, we will ask for consent before setting optional cookies.

5. Cookies and local storage

This site uses a small cookie preference panel. Your choice is stored in your browser using local storage so that the panel does not keep appearing. We also store basic settings for the practice timer feature on the home page. These items are functional and remain on your device until you clear your browser data.

If optional analytics are enabled in the future, we will describe the tool, its provider, what data is collected, and how you can opt out. You can always reject optional cookies using the cookie panel on the site when it is presented.

6. Sharing and third parties

We may use service providers to host the website or manage email delivery. Providers are selected for reliability and security, and they are required to process personal data only on our instructions. We do not share your details with unrelated third parties for their own marketing.

We may disclose information if required by law, to protect our rights, or to prevent fraud and misuse. If a business transfer occurs, we may transfer records as part of the transaction, subject to appropriate safeguards and notice where required.

7. Data retention

We keep personal data only as long as needed for the purposes described in this policy. Enquiry messages are typically retained for up to 24 months to provide continuity and context, unless you request deletion sooner or a longer period is required for legal reasons. Cookie preferences and timer settings remain stored on your device until you clear them.

8. Your rights

Subject to applicable law, you may have rights to access your personal data, correct inaccurate data, request deletion, restrict processing, object to processing based on legitimate interests, and request data portability. You also have the right to withdraw consent where we rely on consent.

To exercise your rights, contact us using the details below. We may need to verify your identity to protect your information. If you have concerns, you may also raise a complaint with the UK Information Commissioner's Office (ICO).

9. Contact us

For privacy questions or requests, email [email protected] or write to ArtCraft Lessons Ltd, 20 Bedford Street, Covent Garden, London WC2E 9HP, United Kingdom. For general enquiries, use the Contact page.